Apple, Please Ignore Me
Oh, you already are. So last week I got an email from Apple. This was a unexpected email – not the ones that say “We would still like to hear how we’re doing!” As if they really want me to fill out another survey. This one had some verbage that made me do a double take before swiping to delete. It had something like “status” or “update” in the subject…I got excited for a bit. I opened it and indeed it said the state of my application has changed. Unfortunely, it was the dreaded “…review process will require additional time.” So like I always do, I replied with something like “Can I please get some specific details…yada yada yada.” To my surprise, Michele Owens from Apple responded a day later – actually 17.5 hours later. Her email simply stated, “Thank you for contacting the iPhone Developer Program. Unfortunately, without the application name and ID, we will be unable to provide assistance at this time.” Ah! After looking back, I thought my reply included the previous email which stated all that. Oops, that’s totally my bad Apple. In 38 short minutes later, I said in my smart ass way, “Glad my $99 is going to great research tools” and also provided the app name and App ID. Oddly enough, 9 days later and no response. Hmm. Since last July when my app was pulled and the fall-out there after, I’ve never ever received a response from Apple that wasn’t automated. I’ve sent countless emails to the App Review team and others at Apple over the past 8 months and I’ve never heard back from them – at all. Surely I have my differences with Apple and have said things they might not like, but to be blatantly ignored by the company I pay to provide services and support is beyond amazing. I think a response is warranted.